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Ufone Pakistan Job | Senior Executive

Ufone Pakistan Job | Senior Executive

To explore the possibility of working with HRSG, a leading manpower supplier and human resource service provider for its prestigious clients.

  • Qualification: Minimum Bachelor’s degree, from Reputable University
  • Position: Senior Executive
  • Employment Type: Outsourced
  • Experience:Minimum 3 years of relevant Customer service experience, preferably with a cellular company
  • Salary: Rs: 75,000
  • Location: Pakistan

Areas of Responsibility:

1 To ensure that all the customers be served within defined Service Level Threshold. Ensure that Average Wait time of a center should be within the threshold.
2 To ensure that Sale Target & VAS Up-selling as well as, other revenue related targets are achieved.
3 To ensure that all postpaid & Mobile Number porting, postpaid sales processed at service center are in active state. To ensure that no complaint is received against a Customer Services Representative.
4 Compliance of All regulatory policies
5 To ensure that Tickets logged by Center should be according to the Standard Operating Procedures and requirement for customer facilitation
6 To ensure that responses against SMS and mood survey are in accordance with the defined Performance Standards.

Employment Type: Outsourced The services of selected candidate for this position will be assigned to PTML, subject to all terms and conditions of appointment/employment agreed, accepted and consented by candidate with HRSG.

Skill Set and Behaviour:

  • Good Communication and interpersonal skills.
  • Proficient computer skills
  • Strong work ethic and positive attitude, self-discipline/ grooming.
  • Selling & Negotiating Skills to up-sell and cross sell after determining customers.


Note: The shortlisted candidates will be contacted within 8 working days of closure of position.

Ufone Pakistan Job | Senior Executive

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